Privacy Policy — How fe99 Collects, Uses, and Protects Your Personal Data

1. Information We Collect

When you register for and use the fe99 platform, we collect personal data across several categories. The nature and volume of data collected depends on the stage of your membership and the Services you access. We describe each category below with clarity about what is collected and why.

1.1 Registration and Identity Data

When you create a fe99 account, we collect your full legal name, date of birth, gender, residential address (including city and division within Bangladesh — for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This data is required to create and manage your account and to enable our Know Your Customer (KYC) verification process.

1.2 Identity Verification Documents

As part of our KYC obligations, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address in the form of a recent utility bill or bank statement. These documents are processed securely and are used solely for identity verification purposes.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, and betting transactions conducted through your fe99 account. This includes transaction amounts in Bangladeshi Taka (BDT), timestamps, payment method identifiers (such as your registered bKash or Nagad mobile number, or the last four digits of a bank card), and transaction reference numbers. We do not store full bank card numbers or mobile banking PINs.

1.4 Technical and Device Data

When you access fe99 via a web browser or mobile device, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and the URLs of pages you visit within the fe99 platform. This data is used for security monitoring, fraud prevention, and platform optimisation.

1.5 Behavioural and Usage Data

We collect data about how you interact with the fe99 platform, including which games you play, how long you play them, your betting patterns, the sports markets you browse (such as BPL cricket matches, IPL fixtures, T20 World Cup events), and the features you use most frequently. This data helps us personalise your experience and improve our responsible gaming monitoring systems.

1.6 Communications Data

If you contact fe99 customer support by email, live chat, or any other channel, we retain a record of that communication including the content of the message, the date and time, and the resolution outcome. This data is used for quality assurance, training, and dispute resolution purposes.

2. How We Use Your Data

fe99 processes your personal data only where we have a lawful basis for doing so. The following table sets out the primary purposes for which we use your data and the corresponding legal basis for each processing activity.

Where fe99 relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms as a data subject. You may request a copy of any such assessment by contacting us at [email protected].

3. Data Sharing & Third Parties

fe99 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

3.1 Game Technology Providers

The casino games available on the fe99 platform are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited technical data (such as session tokens and anonymised player identifiers) to render games and record game outcomes. They do not receive your full identity data or financial records.

3.2 Payment Processing Partners

To facilitate deposits and withdrawals in BDT, fe99 works with payment gateway partners who integrate with bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer networks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the transaction data necessary to process your payment and are contractually bound to use that data for no other purpose.

3.3 Identity Verification Services

fe99 may use third-party identity verification and KYC service providers to validate the authenticity of identity documents submitted during account verification. These providers operate under strict data processing agreements and are prohibited from retaining your documents beyond the verification period.

3.4 Legal and Regulatory Disclosures

fe99 may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are under a legal obligation to do so — for example, in connection with anti-money laundering investigations, court orders, or statutory reporting requirements. In such cases, fe99 will disclose only the minimum data required to satisfy the legal obligation and will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that fe99 undergoes a merger, acquisition, or sale of all or a substantial part of its business assets, member personal data held at the time of such a transaction may be transferred to the acquiring entity as part of that transaction. We will notify affected members via the email address registered on their account prior to any such transfer, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4. Cookies & Tracking Technologies

The fe99 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain your login session, and to collect anonymised analytics data that helps us improve the platform. This section explains what cookies we use and how you can manage them.

4.1 Strictly Necessary Cookies

These cookies are essential for the fe99 platform to operate and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable platform performance. These cookies do not collect any personally identifiable information beyond what is necessary to maintain your session.

4.2 Analytics and Performance Cookies

fe99 uses analytics tools to collect anonymised data about how members navigate the platform — including which pages are most visited, where users spend the most time, and which game categories generate the highest engagement. This data is aggregated and cannot be used to identify individual users. It helps us prioritise platform improvements and optimise the user experience for members across Bangladesh.

4.3 Functional Cookies

Functional cookies remember your preferences such as your display settings, preferred language (English), and game lobby filters. They enable a more personalised experience on return visits without requiring you to re-enter your preferences each time.

4.4 Marketing and Retargeting Cookies

With your explicit consent, fe99 may use marketing cookies to deliver promotional content relevant to your interests both on the fe99 platform and on third-party websites. You may withdraw consent for marketing cookies at any time via your browser settings or by adjusting your account notification preferences. Withdrawing consent will not affect the functionality of the platform or your access to any fe99 Services.

4.5 Managing Your Cookie Preferences

Most modern web browsers allow you to view, manage, and delete cookies stored on your device. You can typically access these controls via your browser's settings or privacy menu. Please note that disabling strictly necessary cookies may impair your ability to log in and use certain features of the fe99 platform. For guidance specific to your browser, please refer to your browser's official help documentation.

5. Data Security & Storage

fe99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following:

• Transport Encryption: All data transmitted between your device and the fe99 servers is encrypted using TLS 1.2 or higher with 256-bit AES encryption, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Data at Rest Encryption: Sensitive personal data stored in fe99's databases — including identity documents, financial records, and account credentials — is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All fe99 staff with access to personal data undergo background checks and regular data security training. Administrative access is protected by multi-factor authentication.
• Intrusion Detection: fe99 operates continuous network monitoring and intrusion detection systems that alert our security team to any suspicious activity in real time.
• Penetration Testing: fe99's platform and infrastructure undergo regular independent security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security breach that affects your personal data, fe99 will notify affected members promptly via the contact details registered on their account, describing the nature of the breach, the data categories affected, and the remediation steps taken.

fe99's servers and primary data storage infrastructure are located in secure, access-controlled data centres. Backup copies of member data are maintained in geographically separate secure facilities to ensure business continuity and data resilience.

6. Your Privacy Rights

As a member of the fe99 platform and a data subject, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username and a description of the right you wish to exercise. fe99 will acknowledge your request within 48 hours and complete the action within the statutory timeframe.

• Right of Access: You have the right to obtain confirmation of whether fe99 processes your personal data, and if so, to receive a copy of that data in a structured, readable format along with information about how it is used.
• Right to Rectification: If any personal data fe99 holds about you is inaccurate or incomplete, you have the right to request its correction without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Erasure requests are subject to legal retention obligations — see Section 7.
• Right to Restriction of Processing: In certain circumstances, you may request that fe99 restrict the processing of your data — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Upon receiving a valid objection, fe99 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Data Retention Policy

fe99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the main categories of personal data we hold:

Once the applicable retention period expires and there is no other legal basis for retaining the data, fe99 will securely delete or anonymise the relevant personal data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

In some cases, retention periods may be extended where fe99 is required to preserve data in connection with an ongoing legal dispute, regulatory investigation, or law enforcement request. In such cases, the data will be retained only for the duration of the relevant proceedings and will be deleted once those proceedings conclude.

8. Privacy Contacts & Complaints

fe99 takes its data protection obligations seriously. If you have any question about this Privacy Policy, wish to exercise a data subject right, or believe that fe99 has handled your personal data in a way that does not comply with this Policy, please contact us using the details below.

Data Protection Contact:
Email: [email protected]
Subject line: Privacy / Data Protection Enquiry
Response time: Within 48 hours for acknowledgement; within 10 business days for substantive response.

When submitting a privacy enquiry or complaint, please include your registered fe99 username, a clear description of your concern or request, and any relevant supporting information. This will help us locate your data and respond as efficiently as possible.

fe99 aims to resolve all privacy complaints internally and promptly. If you are not satisfied with our response to your complaint, you retain the right to escalate the matter to the relevant data protection authority or competent court in your jurisdiction.

fe99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered members via the email address or mobile number on their account at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this document will always reflect when the most recent revision was published. Continued use of the fe99 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms.