Responsible Gaming at fe99 — Tools, Limits, and Support for Every Player

1. Age Restriction & 18+ Policy

fe99 operates strictly as an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, or participate in any form of gambling activity on fe99. This policy applies to every member across Bangladesh, regardless of location — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

During the account registration process, fe99 requires members to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, fe99 may request a copy of a government-issued identity document — such as a National Identity Card (NID) or passport — to verify a member's date of birth before any withdrawal is processed or any significant deposit is accepted.

fe99 strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent underage individuals from accessing online gambling platforms. A number of free parental control applications are available that can block access to gambling websites at the device or network level.

2. Deposit Limits & Budget Controls

One of the most effective ways to keep gambling within safe and enjoyable boundaries is to set a firm budget before you start playing. fe99 provides every member with a straightforward deposit limit tool that allows you to cap how much money you add to your account over a specified time period.

You can set a deposit limit at three different intervals:

• Daily deposit limit: The maximum amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum amount you can deposit within any rolling 30-day period.

Deposit limits are denominated in Bangladeshi Taka (BDT) and can be set to any amount that suits your personal budget. For example, a member might set a monthly deposit limit of ৳5,000 to ensure their gambling spend remains manageable alongside other household expenses.

In addition to deposit limits, fe99 also allows members to set loss limits — a cap on how much they are willing to lose within a given period — and wager limits, which restrict the total amount staked per session. These tools work together to give you complete control over your spending on fe99.

To set or adjust your deposit limit, log in to your fe99 account, navigate to Account Settings, and select the Responsible Gaming section. The deposit limit tool is available there at any time.

3. Time-Out & Session Controls

Sometimes a short break from gambling is all that is needed to regain perspective and ensure that playing fe99 remains a positive experience. fe99 offers a time-out feature that allows any member to pause their account for a defined period without permanently closing it.

Time-out periods available on fe99 include:

• 24-hour time-out: A one-day break during which you cannot log in, deposit, or place bets.
• 48-hour time-out: A two-day cooling-off period.
• 7-day time-out: A full week away from the platform.
• 30-day time-out: A month-long break suitable for members who feel they need more extended time away.

During an active time-out, fe99 will not send any promotional emails, SMS messages, or bonus notifications to the affected account. When the time-out period expires, your account will be automatically reactivated and you may log in and resume play as normal.

In addition to account-level time-outs, fe99 also offers session duration limits. You can set a maximum continuous play time — for example 30 minutes, 1 hour, or 2 hours — after which fe99 will display a session summary showing your net outcome and prompt you to take a break before continuing. Enabling session reminders is a simple but effective habit for maintaining healthy gambling behaviour.

4. Self-Exclusion Programme

For members who feel that their gambling has moved beyond entertainment and is causing genuine concern — whether financial, emotional, or personal — fe99's self-exclusion programme offers a firm, enforceable break from all gambling activity on the platform.

Self-exclusion is a formal commitment, not a temporary pause. When you self-exclude from fe99, the following happens immediately:

• Your account is suspended and you cannot log in for the duration of the exclusion period.
• All pending withdrawals will be processed and returned to your registered bKash, Nagad, Rocket, or bank account.
• Any active bonus balances are forfeited and cannot be recovered.
• You will be removed from all marketing lists and will receive no promotional communications from fe99 for the duration of your exclusion.
• fe99 will make every reasonable effort to ensure that you cannot create a new account using the same identity during the exclusion period.

Available self-exclusion durations at fe99 are:

• 3-month self-exclusion
• 6-month self-exclusion
• 1-year self-exclusion
• Permanent self-exclusion — this option is irrevocable and your account will never be reopened.

fe99 strongly encourages members who are considering self-exclusion to also speak with a mental health or gambling support professional. Self-exclusion from fe99 does not automatically exclude you from other gambling platforms, so seeking broader support is an important step toward recovery.

5. Warning Signs of Problem Gambling

Gambling becomes a problem when it starts to interfere with your daily life, relationships, finances, or mental health. Problem gambling can affect anyone — it is not a reflection of intelligence, willpower, or character. Recognising the early warning signs is the first step toward addressing the issue.

Common warning signs that gambling may be becoming a problem include:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money, selling possessions, or neglecting bills to fund gambling activity.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Chasing losses — placing additional bets in an attempt to recover money already lost.
• Gambling as a way to escape stress, depression, boredom, or personal problems.
• Neglecting work, study, family responsibilities, or personal relationships because of gambling.
• Repeatedly trying to cut back or stop gambling but being unable to do so.
• Experiencing mood swings tied to gambling outcomes — euphoric after a win, deeply distressed after a loss.
• Spending increasing amounts of time thinking about gambling — planning your next bet, reliving past sessions, or calculating potential winnings.

7. Getting Help & Support Resources

If you believe that gambling is negatively affecting your life or the life of someone close to you, reaching out for help is the right thing to do. fe99 is committed to making the process of seeking support as straightforward as possible for all members in Bangladesh.

The fe99 responsible gaming support team is available 24 hours a day, 7 days a week. When you contact us about a responsible gaming matter, you will be connected with a trained team member who can help you activate account controls, initiate self-exclusion, or simply talk through what you are experiencing without judgement.

fe99 also recommends that members who are struggling with problem gambling consider speaking with a qualified mental health professional or counsellor. Many hospitals, community health centres, and NGOs across Bangladesh provide mental health and addiction counselling services, often at low or no cost.

Remember: gambling is intended to be a form of entertainment. It should never be treated as a way to earn income, solve financial difficulties, or manage emotional distress. If it has started to feel like any of those things for you, please reach out — to fe99, to a professional, or to someone you trust.

8. Our Commitment to Player Protection

Responsible gaming is not an afterthought at fe99 — it is a core part of how we operate. We believe that a sustainable gambling platform is one where members are protected, informed, and treated with respect at every stage of their experience. The following principles guide our responsible gaming programme:

• Transparency: fe99 clearly communicates odds, house edges, and the statistical nature of gambling outcomes. We do not make misleading claims about the likelihood of winning.
• No Pressure Marketing: fe99 does not target members who have shown signs of problematic gambling behaviour with promotional offers designed to encourage increased play. Marketing communications are suppressed for members who have activated any responsible gaming tool.
• Staff Training: All fe99 customer support staff receive responsible gaming training and are equipped to recognise and respond to members who may be experiencing difficulties.
• Ongoing Monitoring: fe99 uses behavioural monitoring systems to identify patterns that may indicate problem gambling, such as unusually rapid session escalation or repeated failed attempts to reduce deposit limits, and proactively reaches out to affected members.
• Fairness: All casino games available on fe99 are powered by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe, with independently audited Random Number Generator (RNG) systems. fe99 does not manipulate game outcomes.
• Privacy: All responsible gaming interactions — including self-exclusion requests, time-out activations, and support conversations — are handled with strict confidentiality in accordance with our Privacy Policy.

fe99 is a safe and reliable platform committed to providing fair, transparent, and enjoyable gambling experiences for adults aged 18 and above across Bangladesh. We ask all members to gamble responsibly, stay within their means, and make use of the tools available to them whenever they feel the need.